How to Purchase
Q: How do I make an order tax exempt?
A: If you are a new customer, you must create an account to verify tax exemption. Please email us a tax-exempt certificate to email@example.com. Be sure to include the account email address you will be ordering from, or your order number.
Please see our Tax Exempt page for more information.
Q: Do you offer Net 30 terms?
A: We offer Net 30 terms to cities, fire departments, and other municipal or government organizations. We extend Net 30 terms to business customers on a case-by-case basis. If you have a question regarding purchase orders, please contact us at 844-975-0858 or email us firstname.lastname@example.org.
Please see our Purchase Orders page for more details.
Q: What are my payment options?
A: We accept Visa, Mastercard, Discover, American Express, as well as Apple Pay or Google Pay. On products that have extended lead times, your account will be charged at time of purchase (not shipping date). If you'd like to pay by check, please reach out to the sales team for a pro forma invoice or quote. This will need to be included with your check, otherwise, delays are possible when matching your check to your order. Returned checks are subject to a minimum $50 charge. Wire transfers or PayPal are also an accepted form of payment, but please contact us prior for assistance. Goods will ship after receipt of TRN # and verification of funds.
Q: How do I request a return or refund?
A: To request a return (RGA), please contact us with your order number and the reason you would like to return. Returns will NOT be accepted without a RGA number. We charge a 15% restocking fee on all orders that ship for free. If your order DID NOT qualify for free shipping during initial checkout, the 15% restocking fee will be waived.
Please see our Returns page for more information.